Refunds, Returns & Cancellations.

REFUND & RETURNS

DAMAGED & REJECTED GOODS

As the customer you must inspect the goods within a reasonable time after their receipt; you’ll be deemed to have accepted the goods unless you notify us within 7 days that the goods are rejected. (This does not affect your statutory rights.)

If you have not notified us as above, we’ll consider the products as being of satisfactory quality, and may not accept any rejected items at a later date. 

We want you to receive your Danzo Candle Company goods in perfect condition – as they left us. If goods purchased from us through this website have been damaged in transit, we will refund or exchange them. Return any damaged or unsatisfactory items to us in their original packaging within 7 days of receiving them:

Returns should be posted to the address below within 7 days of receipt. Where the rejection of the goods is due to a defect or discrepancy in the order, you’re entitled to a full refund or replacement.

The card used for the purchase will be credited with full original purchase and delivery costs. The faulty or damaged product must be returned to Danzo Candle before the refund or replacement can be issued. When returning items we’d recommend you hold on to proof of postage; we can’t take responsibility for any parcels that might get lost in transit. 

CANCELLATIONS

Cancellations are only accepted before the order has been dispatched. If the order has been dispatched prior to the cancellation, we cannot cancel the transaction. The order will be considered valid and you, the Customer will remain liable for the full payment.

Please make any cancellations by email: danzocandlecompany@gmail.com

Danzo Candle Company Ltd
1 Field View
Linton Road
Gorsley
Ross-On-Wye, 
Herefordshire
HR9 7SH